Classroom or account help
Run the device check first, copy its report, then include it in your email. That turns “audio did not work” into information that can be reproduced and fixed.
Email supportCheck before emailing
Test camera, microphone, speaker playback, secure connection and browser support on the exact device that failed.
Run device checkSubscription question
Include the email address used for the teacher account. Never email a password, verification code or payment-card number.
Ask about billingRequest a feature
Describe the outcome you need, who is using the room and what you currently do to work around the missing feature.
Send a feature request